iCracked Stores Nationwide Begin Repair Services for ZTE’s ‘nubia’ Smartphones as an Authorized Service Provider

Smartphones

About iCracked

iCracked, established in Silicon Valley in 2010, is a smartphone repair provider. In Japan, iCracked Japan operates over 100 ‘iCracked Store’ locations nationwide.

iCracked Logo

iCracked Stores provide various services, including iPhone and Android repairs and setup support. For Android repairs, iCracked is noted as the only repair provider in Japan capable of offering high-quality services using genuine parts and adhering to manufacturer-defined repair and inspection procedures.

Ministry of Internal Affairs and Communications Registered Repairer

Customer-Centric Repair Services

iCracked Stores are committed to providing services that offer peace of mind to customers. Recognizing that smartphones store valuable personal information such as photos, social media data, and credit card details, many customers feel uneasy about their unlocked devices being taken to a backroom for repair. To address these concerns, iCracked performs repairs directly in front of the customer at a face-to-face counter. Operational checks are also conducted with the customer, and customers are never asked for their unlock passcodes, ensuring a secure and transparent experience.

iCracked technician repairing a smartphone in front of a customer

Furthermore, iCracked Stores are unique among street-side repair shops in Japan for having waterproof testing equipment installed at all locations. Many customers are concerned about a decrease in waterproof performance after repairs. iCracked Stores conduct waterproof inspections both before and after repairs to confirm that there is no performance degradation. In the unlikely event that waterproof performance does decrease due to a repair, a compensation system is in place to offer a discount on the repair fee. iCracked believes it is crucial to transparently communicate the facts to customers, whether the waterproof performance has improved, remained unchanged, or decreased, to ensure they understand the condition of their smartphone.

iCracked technician demonstrating waterproof testing

Services Offered by iCracked

iCracked offers a comprehensive range of repair and support services:

  • Google Pixel repair (all models sold in Japan)

  • SHARP AQUOS repair (SoftBank models, some SIM-free models)

  • Motorola repair (SoftBank models, some SIM-free models)

  • Xiaomi Smartphone repair (SoftBank models)

  • FCNT Smartphone repair (SoftBank models)

  • nubia Smartphone repair (some SIM-free models)

  • iPhone repair

  • iTech Support: Smartphone setup, data migration, etc.

  • Screen protector sales and application service

  • Glass coating

  • Waterproof inspection service, 1-minute quick waterproof inspection service

  • High-pro film cutting service (DEVIA film cutting machine)

For more details on nubia repair services, please visit https://www.icracked.jp/service/nubia/.

Company Overview

iCracked Japan Corporation

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