Xiaomi Enhances After-Sales Service and Brand Experience in Japan with Akihabara Service Center
Xiaomi Japan has announced the establishment of the “Xiaomi Service Center Akihabara Store,” scheduled to open on Saturday, February 28, 2026. This strategic move aims to significantly bolster the company’s after-sales service infrastructure within the Japanese market.
The new Akihabara facility will serve as a specialized hub for repair services, catering to Xiaomi smartphones, tablets, and wearable products. The center will be staffed by specially trained professionals, ensuring prompt and high-quality support. This initiative is designed to elevate the post-purchase experience for customers, thereby enhancing reliability and customer satisfaction in the Japanese market.
Integrating Service and Brand Experience
The Akihabara store is conceived as more than just a repair center. Its first floor will feature a dedicated space for product exhibitions and sales, allowing visitors to explore Xiaomi’s diverse product portfolio. Furthermore, the basement floor will house a showroom where customers can immerse themselves in Xiaomi’s vision of “smart living,” showcasing the entire product ecosystem.
By integrating after-sales service with a comprehensive product experience, Xiaomi Japan aims to create continuous touchpoints with its customers. This approach is expected to strengthen the company’s business foundation and drive sustainable growth in the Japanese market, complementing its ongoing efforts to provide innovative products and robust service support.
About Xiaomi Japan
Xiaomi Japan, the local subsidiary of Xiaomi, entered the Japanese market in December 2019. Since then, it has introduced a wide array of cutting-edge smartphones and IoT products, leveraging its global technological prowess while also focusing on localization efforts. The company’s smartphone offerings span from flagship to entry-level models, catering to diverse consumer needs across both SIM-free and carrier markets, which it entered in 2020. In the IoT sector, Xiaomi Japan provides an extensive range of smart home products, including smart bands, smartwatches, true wireless earphones, Xiaomi TVs, and robotic vacuum cleaners.
About Xiaomi
Founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange (1810.HK) on July 9, 2018, Xiaomi Corporation is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core. Xiaomi’s vision is to “make friends with users and be the coolest company in the users’ hearts.” The company continuously pursues innovation, high-quality user experience, and operational efficiency. Xiaomi is dedicated to manufacturing great products at honest prices, enabling everyone around the world to enjoy a better life through innovative technology.
Xiaomi is one of the world’s leading smartphone companies. In September 2025, the monthly active users (MAU) of its proprietary firmware reached approximately 741.7 million globally. The company has also established a world-leading consumer IoT (AIoT) platform, with over 1.0355 billion smart devices (excluding smartphones, laptops, and tablets) connected to its platform as of September 30, 2025. In October 2023, Xiaomi upgraded its strategy with the concept of “Human×Car×Home,” aiming for a smarter ecosystem that seamlessly integrates personal devices, smart home products, and electric vehicles. Xiaomi consistently prioritizes its users, striving to provide a more comprehensive and seamless product experience. Currently, Xiaomi products are sold in more than 100 countries and regions worldwide. In July 2025, Xiaomi entered the “Fortune Global 500” for the seventh consecutive year, ranking 297th.
For more information about Xiaomi Japan, please visit: https://www.mi.com/jp/
